TERMS & CONDITIONS
Shipping and Collections:
Rosa Rose Flor deliver to a 15km radius of Richmond 5 days a week. If you arrive at the checkout and are not able to deliver to your desired postal code, please contact us via email at firstname.lastname@example.org phone on 0421134637 to organise.
All weekday orders must be in by 11.00am for same day delivery.
For Saturday deliveries, all orders must be in by 11.00am Friday.
Rosa Rose Flor do not guarantee any times for deliveries, however, you are able to request a time frame in notes and we will do our best to meet it. Rosa Rose Flor are closed on Victoria public holidays, and any other days we are not delivering, you will not be able to order on the website.
When placing your order, we request as many recipient details as possible to ensure a smooth delivery. If the order is unable to be delivered and has to be returned to Rosa Rose Flor, we will be in touch to organise payment for a return and re-delivery fee.
For businesses: Rosa Rose Flor must always have the recipients phone number and have the authority to contact the recipient if necessary.
Please ensure the recipient is at the business to receive the delivery. If the business is closed, or they are not there to receive the delivery and there is no one who can accept the flowers on their behalf, the flowers will be returned to Rosa Rose Flor and be redelivered the following day, for an extra return and delivery fee.
For residential: Rosa Rose Flor must always have the recipients phone number and have the authority to contact the recipient if necessary.
If the recipient is not home and we are unable to leave the flowers safely, the flowers will be returned to Rosa Rose Flor and redelivered the following day, for an extra return and delivery fee. This is why we often contact the recipient prior if we deem the address unsafe (apartment, intercom etc.) to leave the flowers, so we do not come across any of these issues.
Hospitals: Rosa Rose Flor arrangements are delivered to the appropriate reception of where the recipient is. We do not deliver directly to patient's rooms and what happens to the flowers following leaving them at the reception is not in our control.
Rosa Rose Flor, is not a retail shop and collections from the Rosa Rose Flor HQ are only available if organised prior via email or phone.
Bridal Store products are available for delivery and collection from Rosa Rose Flor HQ in Richmond.
Collection must be arranged via phone or email prior and is only available between 9.00am – 11.00am. Please note, if you select collection of Rosa Rose Flor bridal products, once they have left Rosa Rose Flor HQ, Rosa Rose Flor are not responsible for themor anything that happens to them during transport.
Due to the nature of bridal flowers and the time requests often associated with them; Bridal Store products do not have the same delivery fees as RRF store products. If you wish to have your bridal store products delivered please call us on 0421134637 to request a delivery quote.
Rosa Rose Flor do not guarantee any measurements of products. The images on the website simply provide a size guide, but given the ever-changing nature of flowers, the size of a product can sometimes change with it.
In the details of each product, it states what the size is of the product featured in the image.
Please remember each product image may feature a different size.
There are 5 different size options for each RRF Store product.
S - Stands for Small and the perfect option for 'it's the thought that counts'.
M - Stands for Medium and is a lovely size to give and receive.
L - Stands for Large and is our most popular option. It is impressive but a great option if you don't want to go over the top.
XL - Stands for Extra Large and is the perfect gift if you really want to impress!
XXL - Stands for Extra Extra Large and is the ideal arrangement if you really want to go that bit further than impress and 'WOW' someone!
Every product image in the RRF Bridal store features the largest size available, (being the 'Bride' bouquet or 'Groom' buttonhole).
The 'Bridesmaid' is very similar to the 'Bride' but is slightly smaller in size and doesn't feature as many premium blooms.
The 'Other' buttonhole is very similar to the 'Groom' but is more simple, featuring slightly less detail and embellishment.
The nature of choosing Rosa Rose Flor:
Through selecting Rosa Rose Flor flowers of any type, you are putting your full trust in us to use our best judgement, to create a beautiful and appropriate arrangement of a similar style to the product image of the product you've selected. As flowers are a product of nature and always changing, what you see in the photographs is just an example to indicate colours/general style and your arrangement will never be identical to the product images.
Rosa Rose Flor do not offer refunds if you simply believe the product is of a different size/style/colour/flowers to what you had imagined. – If ever you have questions about what flowers will be featured or what size the product will be for a particular day, please contact us via email at email@example.com placing your order.
All flowers have different life spans and Rosa Rose Flor are not responsible if your flowers do not last as long as you wanted. If you are dissatisfied with the quality of your product/s, we must receive images and a description via email at firstname.lastname@example.org 48 hours of the delivery being made. In this instance, refunds may be considered. Please note, we can always decipher if the flower has been of bad quality or simply not followed our care instructions. If the recipient has not followed the appropriate care instructions available on our website, they do not fall under the same category as bad quality stock and a refund will not be offered.
In addition, if an arrangement is deemed safe by us to leave at an address/in appropriate weather conditions, we are not responsible for what happens to the flowers if they are left out and unattended to for an unreasonable amount of time.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you would like to unsubscribe from our mailing list, please email email@example.com and request this.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org